FAQ

Frequently Asked Questions

Pre-Orders

Why are all products available as pre-orders?
At Cherishable Bond, we specialize in innovative, cutting-edge pet products like our open neck collar, luxury pet feeding station, and premium travel accessories. To ensure the highest quality and bring you the latest innovations, all our products are available through pre-order.

How long does it take to receive my pre-order?
Pre-order fulfillment typically can range from 4-8 weeks from the date of purchase. We'll keep you updated throughout the process and notify you as soon as your order ships.

Can I cancel my pre-order?
Yes, you can cancel your pre-order within 48 hours of placing it. After that, production begins and cancellations may not be possible. Contact us at support@cherishablebond.store for assistance.

Our Innovative Products

What makes your products innovative?
Our products feature unique designs you won't find elsewhere, including our signature open neck collar for enhanced comfort, custom fit snap-in pet tags built just for our innovative collars, luxury pet feeding stations with ergonomic design, and premium travel products engineered for pet comfort on the go.

Are these products tested and safe?
Absolutely! All our innovative products undergo rigorous testing to ensure they're safe, durable, and comfortable for your pets.

Shipping & Tracking

How will I know when my pre-order ships?
You'll receive an email notification with tracking information as soon as your order is ready to ship.

Do you ship internationally?
Yes, we ship our innovative pet products worldwide. Shipping times may vary by location.

Returns & Exchanges

What is your return policy for pre-orders?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Due to the custom nature of pre-orders, please inspect your items carefully upon arrival.

What if my product arrives damaged?
Contact us immediately at support@cherishablebond.store with photos. We'll arrange a replacement or full refund.

Product Care

How do I care for my innovative pet products?
Each product comes with specific care instructions. Generally, our collars and travel products can be spot-cleaned, while feeding stations are dishwasher-safe (top rack recommended).